pulsz Frequently Asked Questions

pulsz requires one government-issued photo ID for KYC: your Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a Bangladeshi driving licence. Upload clear, well-lit scans or photos of both the front and back of your document through the Account Settings verification page. Most verifications are completed within one business day.

Go to pulsz.bio and click pulsz Login in the navigation menu. Enter the username or email address you registered with, followed by your password, then click Login. If you have two-factor authentication enabled, enter the 6-digit code from your authenticator app when prompted. If you have forgotten your password, use the password reset link on the login page.

No. pulsz strictly permits one account per person, per household, and per device. Registering multiple accounts is a violation of pulsz's Terms and Conditions and will result in the closure of all duplicate accounts and the forfeiture of any associated balances or bonuses. If you have accidentally created a duplicate account, contact support immediately.

To close your pulsz account, email support@pulsz.bio from the email address registered to your account with the subject line "Account Closure Request". Before closure, any remaining real-money balance will be returned to your last verified withdrawal method. Note that regulatory record-keeping obligations require pulsz to retain your identity and transaction data for up to seven years after closure.

Nagad deposits on pulsz are processed in real time and typically appear in your account balance within 30 seconds of completing the transaction in your Nagad app. On rare occasions, a network delay from Nagad's side may extend this to a few minutes. If your deposit has not appeared after 15 minutes, contact pulsz support with your Nagad transaction reference number.

The minimum deposit on pulsz is ৳200 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. These thresholds ensure that processing fees remain proportionate to the deposit amount.

The minimum withdrawal on pulsz is ৳500 for bKash, Nagad, Rocket, and Upay, and ৳1,000 for bank transfers. Your account must have completed KYC verification before any withdrawal is processed. The withdrawal method you use must match a payment method you have previously used to deposit, in line with anti-money laundering policy.

Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 2 to 4 hours of the request being submitted, provided your KYC is complete and no additional verification is required. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other institutions take 1 to 3 business days. Withdrawals submitted on Bangladeshi public holidays may take slightly longer.

pulsz does not charge its own fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own transaction charges on their end, which are outside pulsz's control. Always check your MFS provider's fee schedule for outgoing transfer charges before initiating a withdrawal.

Navigate to the Slots section from the main menu to browse pulsz's full catalogue of slot games from providers including Pragmatic Play, NetEnt, and Microgaming. Click any game to open it in your browser — no separate download is required. Select your stake amount using the game's bet controls, then spin the reels. Minimum bet values vary by game but typically start from ৳10 per spin.

RTP stands for Return to Player and represents the theoretical percentage of all wagered money a slot game pays back to players over millions of spins. For example, a game with 96% RTP will return ৳96 for every ৳100 wagered on average over time. pulsz only hosts games from certified providers whose RTP figures are independently verified — the RTP for each game is displayed in the game's information panel before you play.

Yes. pulsz is fully optimised for mobile play on Android and iOS devices. The entire game library — including slots, live dealer tables, cricket betting, Limbo, and Teen Patti — is accessible through your mobile browser without any app download required. The responsive layout adapts to your screen size, and bKash and Nagad deposits work seamlessly from a mobile device.

Limbo is a provably fair multiplier crash game available on pulsz. You set a target multiplier before the round begins — for example, 2.00x — and then watch a multiplier climb from 1.00x upward. If the round ends before reaching your target, you lose your stake. If the multiplier hits your target, your stake is multiplied by that amount. Higher targets offer bigger potential wins but a lower probability of success.

Teen Patti is a popular South Asian card game often described as a simplified version of three-card poker, and it is one of the most played games at pulsz among Bangladeshi players. Each player is dealt three cards and must decide whether to play "blind" (without looking at their cards) or "seen" (with their cards visible). The player with the strongest three-card hand at showdown wins the pot.

A wagering requirement is a multiplier that specifies how many times bonus funds must be bet before they can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward fulfilling the requirement — slots typically contribute 100%, while table games may contribute less.

Yes, pulsz bonuses carry an expiry period that is specified in the individual bonus terms at the time the bonus is awarded. If the wagering requirement is not met within the stated period, the bonus and any winnings derived from it are forfeited automatically. Always check the expiry date in your account's Bonus section immediately after claiming a bonus so you can plan your play accordingly.

Yes. pulsz runs regular promotions for existing players including reload bonuses on weekday deposits, free spins campaigns tied to new slot releases from Pragmatic Play and NetEnt, and seasonal offers around events like BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. All active offers are listed on the Promotions page inside your account dashboard — check it regularly to avoid missing time-limited deals.

Yes, once the wagering requirement attached to a bonus has been fully met within the expiry window, any remaining bonus-derived balance converts to real money and becomes fully withdrawable. There is no separate cap on bonus winnings unless a specific promotion states otherwise in its individual terms. Winnings generated from bonus play before the wagering requirement is cleared cannot be withdrawn until the requirement is satisfied.

pulsz operates as an online gaming platform serving adult players in Bangladesh. The platform applies strict age verification, anti-money laundering controls, and responsible gaming protections. pulsz does not make specific claims about local licensing jurisdiction. Players are responsible for understanding the applicable laws in their location before registering. pulsz recommends all players are 18 years of age or older.

Log in to your pulsz account, go to Account Settings, and select the Responsible Gaming tab. Choose Deposit Limits and select daily, weekly, or monthly. Enter your preferred maximum amount in BDT and confirm. The new limit applies immediately. Reducing a limit takes effect instantly; increasing a limit or removing it requires a mandatory 72-hour waiting period before the change is applied.

You can self-exclude from pulsz by going to Account Settings and selecting Responsible Gaming, then Self-Exclusion. Choose a duration of 1 month, 3 months, 6 months, 1 year, or permanent exclusion, confirm your password, and the exclusion takes effect immediately. Alternatively, email support@pulsz.bio with the subject "Self-Exclusion Request" and your preferred duration — your account will be suspended within two hours.

If gambling is causing financial stress, anxiety, or relationship difficulties, contact pulsz's player welfare team immediately at support@pulsz.bio. You can also use the self-exclusion or time-out tools in your Account Settings to pause play right now, without waiting for a support response. The welfare team is available 24 hours a day, 7 days a week, and all enquiries are handled in strict confidence.