Responsible Gaming at pulsz

pulsz was built on the principle that responsible gaming is not a regulatory checkbox — it is a genuine commitment to the wellbeing of every player who chooses to trust us with their time and money. Across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rangpur, the pulsz platform serves players with diverse backgrounds and circumstances. We recognise that for most of our players gambling is a form of entertainment enjoyed safely and in moderation. For a small number, however, gambling can become problematic. It is for those players — and for the peace of mind of all players — that pulsz invests in one of the most comprehensive responsible gaming frameworks available on any online platform operating in this market.

Our responsible gaming programme rests on four core pillars. First, prevention — making it structurally easy for players to set boundaries before a problem ever develops. Second, early detection — using account activity patterns to identify at-risk play and proactively reach out when indicators are present. Third, intervention — providing tools that allow players or pulsz to pause, limit, or end play quickly and without friction. Fourth, support — ensuring every player who needs help knows exactly where to find it and receives a prompt, compassionate response.

All responsible gaming tools on the pulsz platform are free to use, require no minimum play history to activate, and are given equal prominence to all other account features. We do not treat responsible gaming as a back-office function. If you ever feel that gambling is no longer fun or that it is affecting your finances, relationships, or mental health, please use the tools described on this page or contact our support team immediately.

pulsz strictly prohibits any person under the age of 18 from registering an account, accessing the Platform, or engaging in any form of gambling. This is not simply a policy statement — it is enforced through a multi-stage age and identity verification process applied to every account before any real-money play is permitted.

How Age Verification Works

Upon registering a pulsz account, you are required to declare your date of birth. Before your first real-money deposit is processed, pulsz requires you to complete Know Your Customer (KYC) verification by submitting one or more of the following government-issued documents:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi Passport (all pages showing personal data)
• Bangladeshi Driving Licence with photograph

All submitted documents are reviewed by pulsz's verification team, typically within one business day. If the documents confirm that the applicant is aged 18 or above, verification is approved and real-money play is enabled. If the documents indicate the applicant is under 18, the account is permanently closed and any funds held are returned to the originating payment source. Attempting to circumvent this process by submitting another person's documents constitutes fraud and will result in permanent account closure and, where appropriate, referral to relevant authorities.

Protecting Underage Individuals in Your Household

If you share a device with younger family members, pulsz strongly recommends the following practical measures to prevent underage access:

• Always log out of your pulsz account when you finish a session. Never save your login credentials on a shared device.
• Use your device's built-in parental control or screen time management features to restrict access to gambling websites.
• Do not share your pulsz account username, password, or linked bKash/Nagad credentials with any other person.
• If you suspect a minor has accessed your account, contact pulsz support immediately at support@pulsz.bio so the account can be reviewed and temporarily suspended while the matter is investigated.

Gambling becomes problematic when it stops being a leisure activity and begins to interfere with a person's finances, emotional wellbeing, work, or relationships. Problem gambling does not always look the same — it can develop gradually and is often unrecognised by the person experiencing it. The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling.

Acknowledging a gambling problem is the first and most important step. pulsz's responsible gaming tools are available to you at any moment, and our support team is available around the clock to talk through your options without judgement. You do not need to be in crisis to reach out — early intervention is far more effective than waiting until a problem becomes severe.

One of the most effective ways to keep gambling within budget is to set a firm cap on how much money you deposit into your pulsz account over a given period. Deposit limits are available for three time horizons — daily, weekly, and monthly — and can be applied simultaneously for layered protection. Limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.

How to Set or Change a Deposit Limit

1. Log in to your pulsz account and navigate to Account Settings.
2. Select the Responsible Gaming tab from the settings menu.
3. Choose Deposit Limits and select daily, weekly, or monthly.
4. Enter the maximum amount in BDT (e.g., ৳5,000 per week) and confirm the change.
5. The new limit takes effect immediately. A confirmation is sent to your registered email address.

Loss Limits

In addition to deposit limits, pulsz allows you to set a maximum net loss threshold per day, week, or month. Once your net losses in a period reach the threshold you have set, further play is automatically suspended for the remainder of that period. Loss limits are calculated on settled bets and resolved game rounds, and are independent of any deposit limit you may also have active.

Sometimes you may want to step away from gambling for a short period without permanently closing your account. pulsz's time-out feature lets you pause all gambling activity for a defined period while keeping your account intact. During a time-out, you cannot log in to the Platform, cannot make deposits, and cannot place bets — but your account balance, transaction history, and account details are preserved for when the time-out expires.

Available Time-Out Durations

• 24-hour pause — a single day away to reset after a frustrating session or a long run of play.
• 72-hour pause — a long weekend break, useful if you find yourself playing more than intended over a few days.
• 7-day pause — a full week away, suitable for players who want to reconsider their betting habits without committing to a longer exclusion.
• 30-day pause — a month-long break that provides genuine distance from the Platform and time to assess your relationship with gambling.

A time-out begins the moment you confirm the request. It cannot be lifted early — not even by contacting support. This non-negotiable enforcement is deliberate: the value of a time-out comes precisely from its certainty. Once selected, the pause runs its full duration regardless of how you feel during that period.

Session Duration Reminders

For players who do not need a full time-out but want gentle nudges during a session, pulsz offers configurable session duration reminders. When the reminder fires, a neutral on-screen message displays your current session length and net result, then asks whether you wish to continue. You can set reminders at 30-minute, 60-minute, or custom intervals. Dismissing a reminder does not turn it off — it resets the timer so the next prompt appears after the same interval.

Self-exclusion is the strongest responsible gaming tool pulsz offers. When you self-exclude, your account is immediately suspended, all access is blocked, and marketing communications from pulsz are permanently stopped for the duration of the exclusion. Unlike a time-out, self-exclusion periods are longer and the conditions for reinstatement are more stringent — this is by design, to provide a meaningful barrier for players who recognise that their gambling has become or is at risk of becoming harmful.

Self-Exclusion Period Options

• 1 month — a short-term break for players at an early stage of concern.
• 3 months — a mid-length exclusion providing meaningful distance from the Platform.
• 6 months — a substantial break recommended for players who have identified persistent problem behaviours.
• 1 year — a serious, long-term commitment to abstaining from gambling on pulsz.
• Permanent exclusion — irreversible account closure. Recommended for players with a confirmed gambling disorder or those who no longer wish to gamble at all.

What Happens During Self-Exclusion

• Your account is locked immediately upon confirmation. You cannot log in by any means.
• All pending bonus offers, promotions, and loyalty rewards are forfeited and cancelled.
• Any real-money balance held in your account at the time of exclusion will be returned to your last verified withdrawal method within 5 business days.
• pulsz will remove you from all marketing lists. You will receive no promotional emails, SMS messages, or push notifications for the duration of your exclusion.
• If you attempt to create a new account during an active self-exclusion period, the new account will be closed when identified during verification, and any balance will be returned.

Requesting Self-Exclusion

1. Log in to your pulsz account and go to Account Settings > Responsible Gaming.
2. Select Self-Exclusion and choose your preferred exclusion duration.
3. Confirm your identity by entering your account password when prompted.
4. Review the terms of exclusion, then click Confirm Self-Exclusion to apply immediately.
5. A confirmation email is sent to your registered address. Keep this as a record of your exclusion start date.

If you are unable to log in or prefer not to, you may also request self-exclusion by emailing support@pulsz.bio from the email address registered to your account. Write "Self-Exclusion Request" in the subject line and specify the duration you require. Your account will be suspended within two hours of the request being received, any time of day or night.

Reaching out for help is a sign of strength, not weakness. Whether you are concerned about your own gambling, worried about a family member, or simply want advice on how to use pulsz's responsible gaming tools more effectively, our player welfare team is here to assist. Every welfare enquiry is handled with strict confidentiality — your concerns will never be shared with other players or disclosed beyond the support team handling your case.

Contact pulsz Player Welfare

Tips for Keeping Gambling Enjoyable

For the majority of pulsz players who gamble safely and responsibly, the following habits help keep gambling a positive leisure activity rather than a financial or emotional burden:

• Set a budget before you play — decide in advance how much you are comfortable spending, and treat that amount as the cost of entertainment, not an investment you expect to recover.
• Never chase losses — a losing session is a completed session. Placing additional bets to recover losses increases your exposure without improving your statistical position.
• Balance gambling with other activities — keep gambling as one of many leisure activities in your week, alongside time with family and friends, sports, and other hobbies.
• Take regular breaks — use pulsz's session time reminders to build natural pauses into your play. Stand up, drink water, and return only if you genuinely want to continue.
• Avoid gambling under the influence — alcohol and stress impair judgement and increase the likelihood of reckless betting decisions. Play only when you are calm and clear-headed.
• Keep gambling money separate — fund your pulsz account only with money that is genuinely discretionary — money you could lose without it affecting your household finances.